The sentiment expressed by Velissarios Lataris, Managing Director of Accenture’s networks business in the UK and Ireland, is echoed throughout the organization.
“We have collaborated with Julian and the wider network operations team to redefine and optimize their operating model in business operations and customer monitoring. We evaluated these practices against our business best practices from a process technology, automation, and people perspective.”
“As a result of this collaboration, we outlined a comprehensive set of transformation initiatives to facilitate data-driven automation, utilizing tools such as predictive analytics, AI, and Gen AI. Our goal is to continuously enhance customer experience without any negative impact but instead making improvements.”
Accenture is actively working with VMO2 to establish a modern, proactive, and data-driven networks capability. Velissarios emphasizes that this partnership is what propels Accenture forward.
“We will build upon the progress we have made with Julian and his team to introduce further innovation and automation into network operations. Our primary objective is to assist VMO2 in offering an improved experience to its consumer and business customers.”
This initiative will be implemented with the support of AI and Gen AI use cases to enhance efficiency, productivity, and address customer-facing issues promptly, ultimately striving towards a more cohesive operation to cater to all VMO2 customers.
Derek, Velissarios, and their teams at Accenture are collaborating on various initiatives with VMO2, including working with engineering teams to enhance the performance of VMO2’s mobile network and overall customer experience. Additionally, Accenture and VMO2 have announced a partnership to provide mobile private network solutions to enterprises across the UK.
Velissarios concludes by stating, “As the UK mobile private networks market expands, we will leverage our expertise alongside VMO2 to help UK businesses harness the full potential of 5G.”
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